Q. What are your costume prices?
A. Please see our price estimator to get an idea of how much your project may cost. You must email us to get an official quote on your project, but please try the calculator first.
Q: What is a quote?
A: A quote, or price quote, is an advance statement of the cost of your proposed project. It is informational, and does not imply any committment on the part of Clockwork Creature, LLC, or the customer. While the price quote is not an order agreement in itself, you MUST have a quote from us before you can place an order.
Q: When do I ask for a quote?
A: Ask for a quote any time that quotes are open. Quotes are usually open, but we may close if we are on a trip or otherwise occupied. Quotes also close starting one week before commissions open. If quotes (or other correspondence) are closed, the auto-reply email will state this.
Quotes are valid for 6 months from the original date given. If your quote is more than 6 months old, you will need to get a new quote.
Q: How do I ask for a quote?
A: Send us an email with a description of your costume idea (plus concept art or photo references if applicable), the features you entered in the calculator, and the price you received (click the 'Email Summary' button).
If your idea is something to which the calculator tool does not apply, then simply email us with a description of your project and its requirements, plus concept art if needed.
Q: The price looks good and I want to order. When do I send money/When do you start/Can we proceed immediately?
A: Please do not send any money unless we bill you. The quote is a non-committal statement - in giving you a price, we have not agreed to start work on your project, and you should not assume that an order has been placed. We take work in scheduled production batches, and new projects are accepted on an application basis. Because of demand, we typically only accept requests for new orders for one 24-hour period, on a pre-announced date (aka "Commission Opening Day"). Please watch the front page of the website, our Twitter, or our Tumblr; or sign up for our mailing list for commission opening day announcements.
Q: How does commission opening day work?
A: Once we open emails for commission applications, there is a 24-hour window during which you can submit
your request. Submit your
project application/request at any time within this window. We pick projects for the production batch from the pool
of requests once the request time has ended.
We often receive a very large pool of requests, and not everyone who is interested will get a spot.
Q: What can I do to maximize my chances of getting a slot?
A: We give a lot of priority to commercial and film ventures. Equal priority is given to people who have been in contact
with us for a long time and who have been waiting for a commission slot, and also to people with costumes that we particularly
want to make (this usually means artistic liberty costumes).
Please be sure to send your application/request to Info (at) clockworkcreature.com only, and send it during the proper time. Applications/requests are not accepted early or late. Also, make sure to get a costume quote prior to opening day, as we do not give out quotes on opening day.
Furthermore, we want to form friendly, professional business relationships with our clients, and since production takes at least a few months, we know that we will be working with every client for a long time. It is important to maintain friendly professionalism with us, as we would rather not enter into a long-term business relationship with someone who has presented themselves in a demanding, pushy, or otherwise rude manner.
Q: How do I place an order/get in the production batch?
A: On the day we open for orders, send a request for a commission slot via email to Info (at) clockworkcreature.com while the 24-hour commission window is open.
In your message, be sure to include a description of the project you are intending to commission, and the price you were quoted. You need to have a valid quote already in order to apply!
Be ready with your 30% down payment, and let us know what method you’d like to use to pay (Paypal, check, money order, and credit card are all accepted). If your commission request is accepted, we will inform you via email, and send you an invoice for the down payment. Send your payment within 24 hours.
Q: When do I send payment, and how much do I send?
A: On the day we open for orders, you will need to be ready to send no less than 30%. If you want to pay higher than
30%, that is absolutely fine, but make sure to let us know how much you want to send so that we can bill you properly.
Oders under $100USD must be paid in full.
Do not send any payments until we confirm that your project is accepted and send you an invoice. Sending payment early will result in an immediate refund (minus Paypal fees), and will lose you the opportunity to get into the production batch at all. Once you receive an invoice, please pay the entire invoice amount within 24 hours.
Q: What sort of payment do you accept?
A: For US customers, we accept Paypal, credit card (via Paypal), personal check, and money order. International payments can be sent via paypal, bank card (via paypal), and International Money Order (personal cheque and standard money order are not accepted).
Q: What payment plans are available?
A: We require a minimum 30% deposit. After that, payments can be made in increments of the greater of 10% or $100 per month.
Payments in higher amounts are also welcome.
US customers can also get financing through Paypal:
Q: I’ve made my down payment; when do I make my next installment?
A: We will send you an invoice for your next installment one month after we bill for deposits. So, if commissions open on the 10th of a month, we will send you the bill on the 10th of the following month, and so on. We will bill for the minimum by default. If you intend to pay more, just let us know so that we bill you correctly.
Q: How do I know whether you’ve opened for commissions?
A: Look for the Commission Opening Day announcement. It will specify a date and time in US Eastern Standard time (-5 GMT). Commission request emails open at that time, whether an additional announcement is made or not.
We also try to put a count-down timer on the front page of the website, which very clearly indicates when we start taking requests.