Clockwork Creature

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Terms of Service


A quote must be obtained prior to submitting a request for a commission.

We can only occasionally accept rush orders as our schedule permits. Rush fees range from and additional 50% - 300% of the normal project cost, depending on timeline and scope of the project. Usually the customer will also be asked to pay for rush shipping. Rush projects must be paid for in full, up-front.

We cannot take rush orders or meet early deadlines without approval and the receipt of applicable rush fees. Projects are completed in a production line which will end at a certain time. Please plan to contact us well in advance of your deadline.


We need a Duct Tape Dummy for a full-body costume, and we may need any or all of these measurements.
If you plan to commission, be ready to have all of these things emailed or mailed by the appointed deadline after your commission is accepted. If any of the required measurement information is not sent in a reasonable timeframe, your commission slot will be cancelled. The 30% down payment cannot be refunded.


We require a 30% down payment to begin most projects (for smaller projects, we may request 50% or full payment up-front). Do not send unrequested payments. We will send you a bill if we are able to accept your commission. All unrequested down payments will be automatically refunded. This policy does not apply to individuals making payments to a costume in progress.
The down payment is NON-REFUNDABLE.

As a courtesy, payments on your project can be made in increments. Payments are to be the greater of 10% or $100/month. You will be sent an invoice monthly, which is expected to be paid within 7 days.

Full payment is preferred, and does not entitle the customer to early completion, rush schedules, or any other benefits.

We can accept payment through Paypal, any credit/debit card, or via check or money order (US customers only). If you plan to pay with a check or money order, please give plenty of warning so arrangements can be made. Checks which bounce will be charged a $25 returned check fee and you will be required to pay your balance by Paypal, credit card, or money order.

Your project will only be shipped once it is paid for in full.
Unless otherwise agreed upon, items for which payment has been requested, but toward which no payments have been made for a period of 90 days, will be considered cancelled without refund. Projects cancelled in this way are considered "abandoned", and we may finish them however we choose, sell them, or discard them at our discretion.


Every item comes with a 90 day limited warranty covering workmanship and materials. Repairs or replacements will be made for free within this period.

Please note that the warranty will be null and void if:

If, for a sensible reason (we reserve the right to decide whether or not the reason is sensible), you are not satisfied with the work, you can return the item, and will be credited the value of the item to put toward a new item. If you absolutely do not want a new item, you may return the item and the balance will be refunded, minus the down payment. Please note that this refund may be issued in installments.

We reserve the right to re-sell any item returned for an exchange or refund as-is, or altered any way we choose. Items must be returned in the best possible condition (considering the circumstances warranting the return) in order for a refund or exchange to be issued.

Custom-made costumes, as a standard, are not made for especially high-demand applications, and are not built to withstand athletic/acrobatic performances, LARP combat, roughhousing, or use on rough terrain.
If you require a costume that can withstand above average wear, please let us know so that we can quote and construct appropriately, or discuss alternate designs that better suit your needs.

Package Insurance/Damaged Shipments

Packages are insured for up to the full value.

If your package arrives damaged: First, do not unpack the box. Contact us immediately. We will contact the shipping company, who will send an agent to collect the damaged package and take it to an inspection center. The damage will be assessed, and the package will be returned to us so that we can repair the item, or otherwise deal with it.
There is no other way to claim the insurance, so please be prepared to undergo this procedure if your package arrives damaged. Failure to cooperate will void the warranty.

Please note that the procedure may be different for overseas deliveries, but we ask that you still contact us immediately at the first sign of damage, before unpacking the box.


Once a project is started, changes may not be made to the design.

We may cancel any and all services at any time if we feel that the customer is too difficult to work with, or if we end up faced with illness, injury, or personal tragedy that may prevent us from completing the project. In the event of cancellation of incomplete projects, the balance will be refunded in the most appropriate way possible, depending on the circumstances and the amount of the project that has been completed.

The customer may cancel the project at any time. The balance (minus the down payment) can be refunded, or the full amount paid can be credited toward another project. We reserve the right to complete the cancelled project any way we choose and sell it at auction.


We reserve the right to reproduce aspects of your design, especially in regards to cast parts such as mask faces and horns. If you do not want any aspect reproduced or molds reused, we will quote you an appropriate fee to guarantee exclusivity.

Style and Limitations

You must be 18 or older to place a commission.

We reserve the right to refuse commission orders for reasons including (but not limited to):

In the case of character and creature related projects, we are most experienced with realistic and certain stylized designs.

The items that we produce are made with modern methods, and may not be accurate to particular time periods.

We will not reproduce copyrighted characters, costumes, or designs without prior written consent of the company or individual who owns the character or design.

You must describe, in writing, important features of your concept art. Any features not described may be overlooked, and we are not to be held accountable for such.

Some designs may be physically impossible to reproduce. If this is the case, we will suggest the closest physically possible alternative.

We will not copy your concept art perfectly. All designs will be translated into our style.
Also, certain features of concept art may not be possible to reproduce as drawn due to human proportion, human flaw, limitations of materials, and limitations of physics. Significant alterations will be discussed with you before the costume is made.

The physical appearance of a completed costume work is not to be altered without permission from Clockwork Creature.

All products made by Clockwork Creature Studio are Copyright Shannon and Matthew Heartwood. You may not create derivative works intended for resale, commercial use, or distribution; distribute parts or copies of parts, or take credit for creation of the item or any part of the item without exclusive written permission.